Refund policy

We have a 30-day return / refund policy, which means you have 15 days after delivery confirmation of your item, to reach out and let us know there's a problem and request a return and we have an additional 15 days to address your request to the best of our abilities. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return request, please contact us at shopconsciouscuriosities@gmail.com as soon as possible with your order number, description and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution in a timely manner. Please note that ONLY if required, the physical product may need to be sent directly to us.

Once your return request has been accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted and will be returned to you.

You can always contact us for any return questions at shopconsciouscuriosities@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Keep in mind that we have a 30 day return policy and you have 15 days to let us know there's a problem.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us and begin the return process. Once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopconsciouscuriosities@gmail.com.